Total Quality Management (TQM) can be described to be a management philosophy embracing all activities through which the needs and expectations of the customer and the objectives of the organization are satisfied in the most effective and efficient way. To implement successful TQM within an organization the following factors should be addressed:
Total employee commitment
Strategic and systematic approaches to manage quality
Decision making based on fact, both quantitative and qualitative
Tools/systems to attain continuous improvements
Effective communication throughout the organization
Staff training and development
You are required to research and evaluate the impacts that successful implementation of at least two of the factors above would have on an organization of your choice. Provide examples of organizations within the Events sector that illustrate good practice.
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