The effectiveness of team role balance on team performance – A study based on telephone communication sector in China

The effectiveness of team role balance on team performance – A study based on telephone communication sector in China

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The effectiveness of team role has an impact on the performance of the team which in return is a positive indicator of escalated productivity of an organization. This chapter comprises of an elaborate review of past and existing literature related to the effectiveness of role team balance on team performance targeting the telecommunication sector in China. The focus is on the role played by the team that depicts the team performance in the telephone communication sector in China. The section of literature review provides a broader picture of telephone communication sector in China and role of team balance on team performance.2.2 Theoretical Framework:There is one theory titled as Belbin theory applicable to the study as the theory explains nine team roles that boost the team performance in an organization. It was a behavioral test to judge the nine roles exhibited by the team. The team is required to play a role in achieving maximum performance. A maximum performance measure guarantees an increased productivity of the organization and gives an organization a competent advantage over other organizations. The theory is an integral part of many organizations especially those organizations which deal with the communication. The team has to be effective to be able to enhance the performance and productivity of an organization. The nine roles proposed by Belbin can pave the way for an organization to achieve the desired performance.

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