I have a group project and My Portion is: Project Stakeholders (to be developed by individual) Describe how stakeholders were identified and analyzed, what tools and techniques were used to categorize and understand stakeholder interests. Describe your stakeholders, who they are and what their interests are in the outcome of the project. Describe the strategies planned to manage stakeholder engagement. This task will be completed as a true group project. The groups will consolidate the individual responses into a single presentation. It will be determined by the members of the group whether the group will have a single member do each section or merge the responses of each member for the 5 areas of interest listed above.
Scenario: Your company, IRTC Manufacturing Enterprises, is upgrading its legacy billing system. The system was installed originally ten years ago, and has been upgraded according to the vendor’s schedule, each one taking 9-12 weeks in duration with a team of 2 full time employees (FTE’s).
IRTC will be doing a major upgrade for the new web-based version of the system, in addition to the mainframe legacy system update. It is anticipated that this upgrade will take 16-20 weeks in duration; however, everyone has agreed that a more formal scheduling process should be completed which may change the duration estimate. The
project will involve significant changes to existing business processes, changes to existing jobs, as well as the creation of several new positions. Customers will be able to view and pay their bills on-line, accessing a billing customer service agent when needed. This change, which will affect both the billing and customer service departments, is expected to reduce costs, improve customer satisfaction, and reduce the number of days for outstanding accounts
receivable. The existing customer service staff has some proficiency with web applications, but the billing staff does not.
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