Project 4: Service blueprint

Project 4: Service blueprint

Order Details

a. Pick a service establishment of your choice. b. Apply the service blueprint to the service establishment as the company views it. c. Interview 5 customers and identify points of weakness in the blueprint, and provide recommendations for improving these weaknesses. You need to include verbatim quotes from your customers in the analysis. d. Include your interview script in the appendix.

Pre-Written Pages: 3


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