Customer Service Training

Customer Service Training

Order Details

Imagine that you are a member of the HR department of a small retail company and upper management has asked you to create a new employee customer service training class for all new employees. Write a 7 page paper in which you:

1. Justify the use of a needs assessment of your company’s proposed employee customer service training, stressing five (5) ways in which such an assessment would expose any existing performance deficiencies.

2. Develop a customer service training implementation plan and determine the method of training (i.e., presentation, discussion, case study, discovery, role play, simulation, modeling, or on-the- job training).

3. Justify why you selected the training method that you did.

4. Propose two (2) ways to motivate an employee who has no interest in attending a training class.

5. Develop a survey to collect feedback from the employees who attend the training.

6. Use at least three (3) quality academic resources in this assignment. Note: Wikipedia and other Websites do not qualify as academic resources.

 

Pre-Written Pages: 7

 

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