Imagine that you are a member of the HR department of a small retail company and upper management has asked you to create a new employee customer service training class for all new employees. Write a 7 page paper in which you:
1. Justify the use of a needs assessment of your company’s proposed employee customer service training, stressing five (5) ways in which such an assessment would expose any existing performance deficiencies.
2. Develop a customer service training implementation plan and determine the method of training (i.e., presentation, discussion, case study, discovery, role play, simulation, modeling, or on-the- job training).
3. Justify why you selected the training method that you did.
4. Propose two (2) ways to motivate an employee who has no interest in attending a training class.
5. Develop a survey to collect feedback from the employees who attend the training.
6. Use at least three (3) quality academic resources in this assignment. Note: Wikipedia and other Websites do not qualify as academic resources.
Pre-Written Pages: 7
*Please note down the Number of Pages & Order Topic before place the Pre-Written Order
*Please note that pre-written orders are previously submitted orders by students and tutors. They are not plagiarism-free and should only be used for reference or better understanding of the topic.
If you require newly written order then please select custom order. We guarantee that the completed custom order will be free of plagiarism.