1. How they define the quality of their organization’s product or service? Is it defined in terms of fitness for use? Meeting specifications? Reliability? Complaints per 1000 units sold? Survey customers? Survey public? Use 3 rd party certification such as consumer report? Etc.
2. How do they control the quality of their finished goods or service?
3. How do they control in-process quality? E.g. recording service and checking? SPC techniques? Standard quality control methods for intermediate goods? Etc.
4. How do they check the quality of their raw materials? Acceptance sampling? Based on quality reports from their suppliers? Insist on their suppliers meeting specific quality programs of the firm? Insist on ISO-9000 qualification or something similar for suppliers? Etc.
5. Record the details and methodologies used for the quality control procedures used for finished goods or service provided by the organization.
6. Record the details and methodologies used for the quality control procedures used for the in-process quality control methods used.
7. Record the details and methodologies used for the quality control procedures used for checking raw materials.
8. What are the quality problems faced by the organization?
9. What is their short term and long term plans to fix any quality problems?
10. How does the organization rank in terms of quality as compared to their competition?
11. Research general commercial and academic literature to assess the quality of the product or help the organization access any tools or methods that may be of interest to the organization.
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