Evaluate the proposals to improve service quality and make appropriate recommendations to the executive team.Basic Issues:Service quality. Continuous improvement Management of expansion in a service business Queues and service processes Cost-benefit analysis Questions to answer:Evaluate Blue Mountain’s service quality program. Do you agree with the approach taken by the company concerning service quality? Why/why not?As Dave
Sinclair, what is your evaluation of the three SWOP proposals? What action would you take and why? (which proposal would you recommend and why?).
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