Behavior management

Behavior management

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This exercise involves the “Regency Grand Hotel” case on the next few pages and the requirements listed below. Make sure you understand the Expectancy Theory of motivation from Chapter 5 before attempting to answer the questions.

1. Identify at least 3 things that likely impacted EP for the employees and explain how these things impacted EP.

The Regency Grand Hotel By Lisa Ho, University of Western Australia, under the supervision of Steven L. McShane The Regency Grand Hotel is a five-star hotel in Bangkok. The hotel was established 15 years ago by a local consortium of investors and has been operated by a Thai general manager throughout this time. The Regency is one of Bangkok’s most prestigious hotels and its 700 employees enjoy the status of being associated with the hotel. The hotel provides good employee benefits, above-market rate salaries and job security. In addition, a good year-end bonus amounting to four months salary is rewarded to employees regardless of the hotel’s overall performance during the year.

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